Refund policy
LC TEXILES Refund Policy
Return and Refund Policy:
We are always committed to delivering quality and excellent customer service. We send out sarees only after a thorough scrutinizing for damages. However, if the products are damaged or spoiled while transporting, or if the wrong product has been delivered to you we will either get an exchange or refund the money. Sarees and materials will not be exchanged for the expectation of quality, color, and preference-related issues. Since all our products are handmade, minor aberrations like missing 1thread, or over thread are not considered as damage.
Refunds and Exchanges are eligible only for orders reported and received with evidence in the mail within 48 hours of receiving the Order delivery. If a time period of 2 days has gone by since your Order Delivery, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
To opt for a return within 2 days of purchase, please contact info@lctextil.com with proper receipt and your grievances about the product. Requests sent just with grievances will not be encouraged. Kindly provide us with your order name, order number, and uncut (continuous) parcel opening video for placing your claim. Just photos will not be accepted. You must attach an uncut (continuous) parcel opening video or any other proof supporting your return claim. Parcel opening video is a must in case of any complaints. No complaints will be considered without the parcel opening video (Please follow this for safety in case of any damage we can return / exchange. Video should be captured from parcel opening to spreading the received item showing any damages for the claims - continuous video).
Requests or queries made over WhatsApp or calling back to our Customer Care Number will not be considered as Requests for Returns or Exchanges. The decision of LC Textiles Management is final regarding accepting the return claim of the products. Please do not send your purchase back to the manufacturer without mailing it to us. Return requests without proper prior requests via email will not be acceptable.
Return and Refund Policy:
We are always committed to delivering quality and excellent customer service. We send out sarees only after a thorough scrutinizing for damages. However, if the products are damaged or spoiled while transporting, or if the wrong product has been delivered to you we will either get an exchange or refund the money. Sarees and materials will not be exchanged for the expectation of quality, color, and preference-related issues. Since all our products are handmade, minor aberrations like missing 1thread, or over thread are not considered as damage.
Refunds and Exchanges are eligible only for orders reported and received with evidence in the mail within 48 hours of receiving the Order delivery. If a time period of 2 days has gone by since your Order Delivery, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
To opt for a return within 2 days of purchase, please contact info@lctextil.com with proper receipt and your grievances about the product. Requests sent just with grievances will not be encouraged. Kindly provide us with your order name, order number, and uncut (continuous) parcel opening video for placing your claim. Just photos will not be accepted. You must attach an uncut (continuous) parcel opening video or any other proof supporting your return claim. Parcel opening video is a must in case of any complaints. No complaints will be considered without the parcel opening video (Please follow this for safety in case of any damage we can return / exchange. Video should be captured from parcel opening to spreading the received item showing any damages for the claims - continuous video).
Requests or queries made over WhatsApp or calling back to our Customer Care Number will not be considered as Requests for Returns or Exchanges. The decision of LC Textiles Management is final regarding accepting the return claim of the products. Please do not send your purchase back to the manufacturer without mailing it to us. Return requests without proper prior requests via email will not be acceptable.
Please make sure:
Do not accept the package if it is slightly tampered, do verify the quality and quantity of the item with the invoice before accepting the package from the courier agency. In the case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery. Also lodge a proper complaint at the local office of the courier agency, so that we may pursue them.
Handloom cotton sarees, Madurai Sungudi Cotton, Chettinad cotton sarees, handloom silk cotton sarees, Rich negamam cotton sarees:-
Chettinad Handloom, Sungudi Cotton, and Handloom silk cotton saree material is handmade traditionally and involves seven stages for completion. Since the entire process is handmade the account of human error is possible. At the most, small color patches and minor pattern tampers are likely to occur and this will not be considered as a manufacturing defect and we will not take it back once purchased.
Sungudi Cotton Sarees are completely handmade by the traditional tie and dye method. So, the border will not be picture perfect as done by machine weaving. Some stains are just superficial as it is sundried. It is just the dirt that will fall off in the first wash.
Do not accept the package if it is slightly tampered, do verify the quality and quantity of the item with the invoice before accepting the package from the courier agency. In the case of any discrepancy, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery. Also lodge a proper complaint at the local office of the courier agency, so that we may pursue them.
Handloom cotton sarees, Madurai Sungudi Cotton, Chettinad cotton sarees, handloom silk cotton sarees, Rich negamam cotton sarees:-
Chettinad Handloom, Sungudi Cotton, and Handloom silk cotton saree material is handmade traditionally and involves seven stages for completion. Since the entire process is handmade the account of human error is possible. At the most, small color patches and minor pattern tampers are likely to occur and this will not be considered as a manufacturing defect and we will not take it back once purchased.
Sungudi Cotton Sarees are completely handmade by the traditional tie and dye method. So, the border will not be picture perfect as done by machine weaving. Some stains are just superficial as it is sundried. It is just the dirt that will fall off in the first wash.
Color and Description Disclaimer:
1. The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values.
2. While every endeavor has been made to accurately reproduce colors, there may be minor variations in the color of the actual product because of the nature of fabric dyes, weather at the time of dying, and differences in display output due to lighting and digital photography and color settings and capabilities of monitors.
3. A customer must place an order keeping in mind this variation in color as seen on a computer screen against the actual color of the outfit received.
4. We at LC TEXTILES firmly believe that all the customers who order online are aware that the colors seen on a monitor will be slightly different as compared to the actual outfits or accessories ordered.
While ordering on the Internet, we suggest that customers should be aware of the following scenario:
1. Red, maroon, and orange colors have a higher tendency to reflect a different shade than other colors. For example, even if you try to photograph from a digital camera or scan a red garment, in most cases it will show either as maroon or orange on the computer monitor. Though imaging technology has advanced, still no foolproof solution to this problem is available at the moment.
2. Many times green and blue also overlap. The same is the case with off-white, white, and cream colors.